Case Study · Retail

MALA BEDS

How a Rugby bed shop cut its card processing fees by around 35% after switching with NEOM, without losing the day-to-day service it relies on.

RetailBed ShopRugbyFrom BarclaycardTo Rapyd
35%cut in card processing fees
BarclaycardRapydthe switch, handled by NEOM
£0terminal rental with NEOM
24/7UK-based support
01 · The Business

A Rugby bed shop, doing it properly.

Mala Beds is a Rugby bed retailer selling beds, mattresses and bedroom furniture. It serves local customers furnishing their homes, often making larger, considered purchases. For a retailer handling higher-value sales, reliable payments and good value on each transaction matter.

Independent shops compete on service as much as price, so a dependable card setup and a clear view of takings help the owner keep margins healthy.

02 · The Challenge

The setup stopped fitting the business.

On Barclaycard, the shop wanted lower costs and dependable reliability. On larger-value sales, the cost of processing adds up, and a reliable till is essential when closing a sale. Good value and dependability were the priority.

What mattered most. Lower costs and reliable connectivity, backed by local support that is easy to reach around the clock.

03 · The Switch

Rapyd, chosen on fit.

NEOM moved them to Rapyd with reliable payments and lower fees, giving the shop a dependable way to take larger purchases while trimming the cost of each sale. That protects margin on higher-value transactions. The switch reduced their card processing costs by around 35%, with local 24/7 support whenever it’s needed.

The Outcome

Card fees cut by 35%, roughly a third.

A setup matched to how the business trades, with support that is easy to reach when it matters.

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