How a Coventry flooring retailer cut its card processing fees by around 40% after switching with NEOM, without losing the day-to-day service it relies on.
Carpet & Cushionfloor Warehouse is a Coventry flooring retailer supplying carpets and cushion flooring for homes and businesses across more than one location. It serves local customers furnishing single rooms through to complete properties. With multiple sites and a growing online audience, joined-up reporting and the ability to sell beyond the showroom are both important.
Independent shops compete on service as much as price, so a dependable card setup and a clear view of takings help the owner keep margins healthy.
With Take Payments, the business needed online selling and clearer reporting, along with a single view across its sites rather than separate figures for each. Managing each location independently created extra admin and made the overall picture harder to read. It wanted payments and reporting that matched the way a multi-site retailer actually works.
What mattered most. User-friendly reporting, e-commerce payments and multi-location reporting, backed by local support that is easy to reach around the clock.
NEOM moved them to Teya with e-commerce payments to capture online sales and multi-location reporting that brings every site together in one place. Easy reporting takes the legwork out of reconciling figures across the business. The move also cut their processing costs by around 40%, a meaningful saving across multiple sites, with local 24/7 support throughout.
A setup matched to how the business trades, with support that is easy to reach when it matters.
Problem. With Take Payments, the business needed clearer reporting and a single view across its several sites, rather than piecing together figures…
What we did. NEOM moved them to Teya with consolidated multi-location reporting, so the whole business can be seen in one place rather than site by…
Problem. On Dojo, the shop wanted transparent pricing and lower costs, plus quicker settlement to keep cash flow steady.
What we did. NEOM moved them to Teya with transparent pricing, lower fees and 7-day settlement to keep cash flow strong, plus access to business funding…
Problem. On Dojo, the cost of taking card payments was steadily eating into those already tight retail margins.
What we did. NEOM moved them to Teya for lower-cost, reliable card payments better suited to a high-frequency, low-value retail model.
No pressure and no jargon, just a straightforward conversation about your business and what you’d like to improve.