How a Coventry flooring retailer cut its card processing fees by around 40% after switching with NEOM, without losing the day-to-day service it relies on.
Carpet Castle is a Coventry flooring retailer supplying carpets and floor coverings for homes and businesses, operating across more than one location. It serves local customers shopping for everything from a single room to a whole-house refit. Running multiple sites means the business needs a clear, joined-up view of sales and the ability to sell beyond the showroom floor.
Independent shops compete on service as much as price, so a dependable card setup and a clear view of takings help the owner keep margins healthy.
With Take Payments, the business needed clearer reporting and a single view across its several sites, rather than piecing together figures location by location. It also wanted the ability to sell online and take e-commerce payments to reach customers who start their search on the web. Managing each location’s payments separately created extra admin and made it harder to see the full picture.
What mattered most. User-friendly reporting, e-commerce payments and multi-location reporting, backed by local support that is easy to reach around the clock.
NEOM moved them to Teya with consolidated multi-location reporting, so the whole business can be seen in one place rather than site by site, plus e-commerce payments to capture online sales. Easy reporting cuts the admin of pulling figures together. The switch also cut their processing costs by around 40%, a sizeable saving across a multi-site retail operation, with local 24/7 support throughout.
A setup matched to how the business trades, with support that is easy to reach when it matters.
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No pressure and no jargon, just a straightforward conversation about your business and what you’d like to improve.