How a Coventry convenience store cut its card processing fees by around 38% after switching with NEOM, without losing the day-to-day service it relies on.
Holyhead Express is a Coventry convenience store stocking groceries, drinks, snacks and daily essentials for its local community. It serves a steady stream of regulars throughout the day across long trading hours. Convenience retail runs on tight margins and high transaction volumes, so value, clear pricing and healthy cash flow are all critical.
Convenience retail runs on a high number of small transactions, so the cost of each one and a till that stays reliable all day add up quickly.
On Dojo, the shop wanted transparent pricing and lower costs, plus quicker settlement to keep cash flow steady. It was also interested in access to business funding to support the shop. Improving both value and cash flow, and having a route to funding when needed, were the key drivers.
What mattered most. Lower costs, transparent pricing, 7-day settlement and access to business funding, backed by local support that is easy to reach around the clock.
NEOM moved them to Teya with transparent pricing, lower fees and 7-day settlement to keep cash flow strong, plus access to business funding to help the shop grow or manage costs. That gives the owner both better day-to-day economics and options for the future. The switch also reduced their card processing costs by around 38%, with local 24/7 support always on hand.
A setup matched to how the business trades, with support that is easy to reach when it matters.
Problem. Their previous Dojo service was costing more than the shop felt it should, eating into already slim convenience-store margins.
What we did. NEOM switched them to Rapyd for dependable, cost-effective card payments that keep the queue moving and the till reliable throughout the…
Problem. On Worldpay, the business wanted transparent pricing and clearer reporting, plus the ability to take payment by link so it could invoice…
What we did. NEOM moved them to Teya with pay-by-link, so customers can be sent a secure payment request and settle quickly once work is done, alongside…
Problem. On Dojo, the cost of taking card payments was steadily eating into those already tight retail margins.
What we did. NEOM moved them to Teya for lower-cost, reliable card payments better suited to a high-frequency, low-value retail model.
No pressure and no jargon, just a straightforward conversation about your business and what you’d like to improve.