How a Coventry pet shop cut its card processing fees by around 30% after switching with NEOM, without losing the day-to-day service it relies on.
Purdy’s Pet Shop is a Coventry pet shop supplying food, accessories and everyday supplies for pets and their owners. It serves a loyal base of local pet owners who return regularly for the essentials. With a varied product range moving across the till, having payments that work hand in hand with its stock system keeps things accurate and efficient.
Independent shops compete on service as much as price, so a dependable card setup and a clear view of takings help the owner keep margins healthy.
On Dojo, the shop wanted transparent pricing and quicker settlement, along with payments that integrated properly with its EPOS till rather than running as a separate system. Keeping sales and stock in sync is important for a retailer managing a broad range of products. Joining up payments and the till was the goal.
What mattered most. Transparent pricing, 7-day settlement and EPOS integration, backed by local support that is easy to reach around the clock.
NEOM moved them to Teya with EPOS integration, so payments and the till work together and sales reconcile cleanly, alongside 7-day settlement and transparent pricing. That cuts manual work and keeps the figures accurate. The switch also cut their card processing costs by around 30%, with local 24/7 support whenever it’s needed.
A setup matched to how the business trades, with support that is easy to reach when it matters.
Problem. On Dojo, the shop wanted transparent pricing and lower costs, plus quicker settlement to keep cash flow steady.
What we did. NEOM moved them to Teya with transparent pricing, lower fees and 7-day settlement to keep cash flow strong, plus access to business funding…
Problem. On Dojo, the cost of taking card payments was steadily eating into those already tight retail margins.
What we did. NEOM moved them to Teya for lower-cost, reliable card payments better suited to a high-frequency, low-value retail model.
Problem. On Barclaycard, the business wanted easier reporting and a reliable app so it could stay on top of high transaction volumes, alongside…
What we did. NEOM moved them to Teya with reliable connectivity, an easy-to-use app and clearer reporting, giving the business a real-time handle on a…
No pressure and no jargon, just a straightforward conversation about your business and what you’d like to improve.