Case Study · Nightclub

Kasbah

How a Coventry nightclub cut its card processing fees by around 40% after switching with NEOM, without losing the day-to-day service it relies on.

NightclubCoventryFrom DojoTo Teya
40%cut in card processing fees
DojoTeyathe switch, handled by NEOM
£0terminal rental with NEOM
24/7UK-based support
01 · The Business

The business behind the numbers.

Kasbah is a well-known Coventry nightclub hosting club nights and live events, and a long-standing fixture of the city’s nightlife. It serves a high volume of guests across busy weekend sessions late into the night. In a high-throughput venue like this, fast, reliable payments and clear reporting on big nights are all essential.

Venues take most of their money in a few packed hours, so speed at the bar and terminals that never drop out are what protect the night’s takings.

02 · The Challenge

The costs that never got reviewed.

On Dojo, the club needed reliability, fast transaction speeds and lower costs, plus clearer reporting to make sense of high-volume nights. With huge numbers being served at the bar, any slowdown or downtime quickly turns into lost sales and long queues. Keeping the bar moving at peak times was critical.

What mattered most. Lower costs, reliable connectivity, faster transactions and user-friendly reporting, backed by local support that is easy to reach around the clock.

03 · The Switch

Teya, chosen on fit.

NEOM moved them to Teya with fast, reliable payments that cope with the demands of a packed club night, user-friendly reporting to track those big sessions, and lower fees across high volumes. That protects both speed and margin on the busiest nights. The switch also reduced their card processing costs by around 40%, with local 24/7 support always available.

The Outcome

Card fees cut by 40%, roughly a third.

A setup matched to how the business trades, with support that is easy to reach when it matters.

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