How a Coventry pub cut its card processing fees by around 25% after switching with NEOM, without losing the day-to-day service it relies on.
Ivy House is a Coventry public house hosting drinks alongside events and functions. It caters to regulars and to guests attending events at the venue, with trade peaking sharply around busy occasions. When an event fills the place, fast, reliable payments at the bar are essential to keep guests served.
Pubs live on busy evenings and weekends, so quick payments at the bar and a connection that holds up when the place is full matter more than almost anything else.
On Barclaycard, the pub wanted a reliable network and fast transactions, plus lower costs. During a busy event, a slow or dropped terminal creates long bar queues and lost sales just when demand is highest. Dependable, fast payments at peak times were essential.
What mattered most. Lower costs, reliable connectivity and faster transactions, backed by local support that is easy to reach around the clock.
NEOM moved them to Shift4 with fast, reliable payments and strong connectivity, so the bar keeps serving quickly even when an event fills the venue. That protects bar takings at the busiest moments. The switch also reduced their card processing costs by around 25%, with local 24/7 support whenever it’s needed.
A setup matched to how the business trades, with support that is easy to reach when it matters.
Problem. As a business new to card, the pub needed reliable connectivity and clearer reporting to start taking payments confidently.
What we did. NEOM set them up on Shift4 with reliable connectivity and easy reporting, so the pub can take card dependably and keep a clear view of its…
Problem. On Dojo, the pub wanted no contract, no terminal rental and quicker access to its funds.
What we did. NEOM moved them to Teya with no contract, no terminal rental and 7-day settlement, removing the commitments and recurring charges while…
Problem. On EposNow, the pub wanted transparent pricing and quicker settlement, plus payments that integrated properly with its EPOS till rather…
What we did. NEOM moved them to Teya with EPOS integration, so payments and the till work together across bar and kitchen, alongside transparent pricing…
No pressure and no jargon, just a straightforward conversation about your business and what you’d like to improve.