Case Study · Hospitality

Lonford Engine

How a Coventry pub cut its card processing fees by around 40% after switching with NEOM, without losing the day-to-day service it relies on.

HospitalityPubCoventryFrom Epos NowTo Teya
40%cut in card processing fees
Epos NowTeyathe switch, handled by NEOM
£0terminal rental with NEOM
24/7UK-based support
01 · The Business

Who they are, and how they trade.

The Lonford Engine is a Coventry pub serving drinks and food in a welcoming, traditional setting. It caters to regulars and visitors from across the community, with food and drink trade building through evenings and weekends. Running a pub kitchen alongside the bar makes joined-up tills and clear pricing especially valuable.

Pubs live on busy evenings and weekends, so quick payments at the bar and a connection that holds up when the place is full matter more than almost anything else.

02 · The Challenge

What was quietly going wrong.

On EposNow, the pub wanted transparent pricing and quicker settlement, plus payments that integrated properly with its EPOS till rather than sitting apart from it. Keeping the bar, kitchen and payments in sync matters for a venue serving food. Connecting it all up cleanly was the goal.

What mattered most. Transparent pricing, 7-day settlement and EPOS integration, backed by local support that is easy to reach around the clock.

03 · The Switch

Switching with NEOM, start to finish.

NEOM moved them to Teya with EPOS integration, so payments and the till work together across bar and kitchen, alongside transparent pricing and 7-day settlement. That keeps service smooth and the figures clear. The switch also reduced their card processing costs by around 40%, with local 24/7 support whenever it’s needed.

The Outcome

Card fees cut by 40%, roughly a third.

A setup matched to how the business trades, with support that is easy to reach when it matters.

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