How a Coventry plumbing and heating firm cut its card processing fees by around 33% after switching with NEOM, without losing the day-to-day service it relies on.
Edwin H Fryer is a Coventry plumbing and heating business supplying and servicing systems for domestic customers. It works with homeowners needing reliable repairs, installations and maintenance, often in their own homes. For a trades business, billing customers cleanly for completed work and keeping clear records are both central to getting paid on time.
Trades and service businesses are often paid on site or once the job is done, so being able to take a card payment anywhere, and get the money in quickly, keeps cash flow steady.
On Worldpay, the business wanted transparent pricing and clearer reporting, plus the ability to take payment by link so it could invoice customers remotely after a job. Chasing payment by other means slows down cash flow and adds admin for a busy trades operation. Simple, clear billing was the goal.
What mattered most. Transparent pricing, user-friendly reporting and pay by link, backed by local support that is easy to reach around the clock.
NEOM moved them to Teya with pay-by-link, so customers can be sent a secure payment request and settle quickly once work is done, alongside transparent pricing and user-friendly reporting. That gets the business paid faster and keeps the books clear. The switch also cut their card processing costs by around 33%, with local 24/7 support whenever it’s needed.
A setup matched to how the business trades, with support that is easy to reach when it matters.
Problem. As a business new to card, it needed dependable connectivity and fair rates to start taking payments out on jobs.
What we did. NEOM set them up on Shift4 with reliable connectivity for working on the move and transparent, fair pricing, so the business can get paid…
Problem. On Dojo, the stall wanted lower costs, dependable reliability and clearer reporting.
What we did. NEOM moved them to Teya with reliable payments that hold up outdoors, user-friendly reporting and lower fees on every sale.
Problem. On Dojo, the shop wanted clear, transparent pricing with no hidden costs lurking in the small print.
What we did. NEOM moved them to Teya with straightforward, transparent pricing, so the owner can see precisely what each transaction costs with nothing…
No pressure and no jargon, just a straightforward conversation about your business and what you’d like to improve.