How a Coventry pub cut its card processing fees by around 28% after switching with NEOM, without losing the day-to-day service it relies on.
The Hearsall Inn is a Coventry public house serving drinks and food in a friendly local setting. It caters to regulars and visitors from the surrounding area, busiest through evenings and weekends. With food alongside the bar, dependable, good-value payments are a daily essential.
Pubs live on busy evenings and weekends, so quick payments at the bar and a connection that holds up when the place is full matter more than almost anything else.
On Elavon, the pub wanted dependable reliability and lower costs. A card machine that falters during a busy service holds up both bar and table, and keeping costs down protects margins. Consistent, good-value payments through service were the priority.
What mattered most. Lower costs and reliable connectivity, backed by local support that is easy to reach around the clock.
NEOM moved them to Rapyd with reliable payments that hold up through service and lower fees on every transaction. That keeps things flowing while trimming costs. The switch reduced their card processing costs by around 28%, with local 24/7 support whenever it’s needed.
A setup matched to how the business trades, with support that is easy to reach when it matters.
Problem. On Paymentsense, the pub wanted dependable reliability and lower costs.
What we did. NEOM moved them to Rapyd with reliable payments that hold up at the bar and lower fees on every round.
Problem. On Dojo, the business wanted lower costs and more dependable reliability at the bar.
What we did. NEOM moved them to Rapyd for reliable, cost-effective card payments that hold up through a busy service.
Problem. On their previous Dojo setup, slow transaction speeds and an unreliable network were holding up service at exactly the times the venue was…
What we did. NEOM moved them to Teya, with fast, reliable card payments that keep service flowing even on the busiest evenings, plus genuine 24/7…
No pressure and no jargon, just a straightforward conversation about your business and what you’d like to improve.