Case Study · Service

Carwash World

How a Coventry car wash cut its card processing fees by around 52% after switching with NEOM, without losing the day-to-day service it relies on.

ServiceCar WashCoventryFrom SumUpTo Shift4
52%cut in card processing fees
SumUpShift4the switch, handled by NEOM
£0terminal rental with NEOM
24/7UK-based support
01 · The Business

Carwash World, in short.

Carwash World is a Coventry car wash and detailing service. It serves local motorists wanting their vehicles cleaned and valeted to a high standard. Working outdoors with steady throughput, quick and reliable payments on site and low running costs are both important.

Vehicle businesses handle everything from quick, low-value jobs to larger invoices, so they need a setup that is dependable at the counter and fair on fees across both.

02 · The Challenge

Paying for a setup built for someone else.

On SumUp, the business wanted lower costs and more dependable reliability. Out on the forecourt, a card machine that loses signal slows the flow of cars through and costs sales, while keeping costs down matters on a high-volume service. Quick, consistent payments on site were essential.

What mattered most. Lower costs and reliable connectivity, backed by local support that is easy to reach around the clock.

03 · The Switch

Shift4, chosen on fit.

NEOM moved them to Shift4 with reliable payments that hold up on site and lower fees on every wash. That keeps cars moving through and trims running costs. The switch cut their card processing costs by around 52%, more than half, a substantial saving, with local 24/7 support whenever it’s needed.

The Outcome

Card fees cut by 52%, close to half.

A setup matched to how the business trades, with support that is easy to reach when it matters.

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