Case Study · Retail

Barkers Butchers and Deli

How a Coventry butcher cut its card processing fees by around 36% after switching with NEOM, without losing the day-to-day service it relies on.

RetailButcherCoventryFrom WorldpayTo Teya
36%cut in card processing fees
WorldpayTeyathe switch, handled by NEOM
£0terminal rental with NEOM
24/7UK-based support
01 · The Business

Who they are, and how they trade.

Barkers Butchers and Deli is a Coventry butcher and delicatessen offering fresh meat alongside deli products and prepared foods. It serves local households looking for quality, choice and good service over the counter. Counter-service food retail comes in busy bursts, so quick, reliable payments and a clear view of takings both matter.

Independent food shops rely on regulars and steady footfall, so quick payments at the counter and fees that do not eat into tight margins are what count.

02 · The Challenge

What was quietly going wrong.

On Worldpay, the shop wanted clearer reporting, faster transactions and better network coverage so the counter could keep moving when it was busy. A slow or dropped payment in the middle of a weekend rush holds up the whole queue. Keeping service quick and reliable was the main concern.

What mattered most. Reliable connectivity, faster transactions and user-friendly reporting, backed by local support that is easy to reach around the clock.

03 · The Switch

Teya, chosen on fit.

NEOM moved them to Teya with fast, reliable payments and strong coverage that keep the counter flowing, plus user-friendly reporting that makes takings easy to track. That keeps both service and the books in good shape. The switch also cut their card processing costs by around 36%, with local 24/7 support whenever it’s needed.

The Outcome

Card fees cut by 36%, roughly a third.

A setup matched to how the business trades, with support that is easy to reach when it matters.

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