Case Study · Hospitality

Mr Spuds

How a Leamington Spa takeaway cut its card processing fees by around 40% after switching with NEOM, without losing the day-to-day service it relies on.

HospitalityTakeawayLeamington SpaFrom DojoTo Shift4
40%cut in card processing fees
DojoShift4the switch, handled by NEOM
£0terminal rental with NEOM
24/7UK-based support
01 · The Business

Mr Spuds, in short.

Mr Spuds is a Leamington food hut serving jacket potatoes and freshly made takeaway food. It caters to local workers and passers-by wanting a quick, filling meal, with trade arriving in a concentrated lunchtime rush. At a food hut, a reliable signal outdoors and low running costs are both essential.

Takeaways trade in short, intense bursts, so fast transactions and dependable kit at the counter keep orders moving when the queue builds.

02 · The Challenge

Paying for a setup built for someone else.

On Dojo, the business wanted lower costs and a more reliable connection at the hatch, since a dropped signal during the midday rush means a growing queue and lost sales. Dependable payments through the busy spell mattered most. Keeping costs down on a small turnover was equally important.

What mattered most. Lower costs and reliable connectivity, backed by local support that is easy to reach around the clock.

03 · The Switch

Switching with NEOM, start to finish.

NEOM moved them to Shift4 with reliable connectivity that holds up outdoors at peak times and lower fees on every sale. That keeps the lunchtime queue moving while easing running costs. The switch also cut their card processing costs by around 40%, with local 24/7 support whenever it’s needed.

The Outcome

Card fees cut by 40%, roughly a third.

A setup matched to how the business trades, with support that is easy to reach when it matters.

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