How a Coventry hotel cut its card processing fees by around 35% after switching with NEOM, without losing the day-to-day service it relies on.
The Jacobean Hotel is a Coventry hotel with a bar and restaurant, offering rooms alongside dining and events. It serves overnight guests, diners and event bookings, running several revenue streams under one roof. With rooms, food and functions to manage, joined-up payments and clear oversight are especially valuable.
Hotels take payments across rooms, food and events, so deposits, settlement and reporting all need to work together rather than as separate systems.
On Worldpay, the hotel wanted lower costs, faster payments, EPOS integration and pre-authorisation for bookings. Running rooms, a bar, a restaurant and events together makes joined-up tills essential, and holding deposits cleanly against bookings matters for a hotel. Connecting it all up while trimming costs was the priority.
What mattered most. Lower costs, 7-day settlement, user-friendly reporting and pre-authorisation payments, backed by local support that is easy to reach around the clock.
NEOM moved them to Teya with EPOS integration across its outlets, pre-authorisation for holding booking deposits, faster settlement and user-friendly reporting. That ties rooms, bar, restaurant and events together and keeps oversight clear. The switch also cut their card processing costs by around 35%, with local 24/7 support whenever it’s needed.
A setup matched to how the business trades, with support that is easy to reach when it matters.
Problem. As a business new to card, it needed a simple way to start taking payments without being tied into a long-term contract.
What we did. NEOM set them up on Teya with reliable card payments, 7-day settlement and no contract, so the business can start taking card straight away…
Problem. On SumUp, the café wanted lower costs and a more reliable connection, since a dropped signal at the counter during the morning coffee rush…
What we did. NEOM moved them to Teya with reliable connectivity that holds up through the morning rush, 7-day settlement for steadier cash flow, and…
Problem. As a business new to card, it needed reliable connectivity, clear reporting and quicker settlement in place from the start.
What we did. NEOM set them up on Teya with reliable payments that keep pace at busy times, user-friendly reporting and 7-day settlement for steady cash…
No pressure and no jargon, just a straightforward conversation about your business and what you’d like to improve.