Case Study · Hospitality

Khushi Grill

How a Nuneaton restaurant cut its card processing fees by around 35% after switching with NEOM, without losing the day-to-day service it relies on.

HospitalityRestaurantNuneatonFrom ElavonTo Rapyd
35%cut in card processing fees
ElavonRapydthe switch, handled by NEOM
£0terminal rental with NEOM
24/7UK-based support
01 · The Business

A Nuneaton restaurant, doing it properly.

Khushi Grill is a Nuneaton bar and restaurant serving freshly cooked dishes alongside drinks. It caters to local diners looking for a relaxed meal out, with trade building through evenings and weekends. For a restaurant, dependable payments through service and good value on each sale both matter.

Restaurants depend on a smooth end to the meal, so reliable payments at the table and clear reporting on each service make a real difference to staff and owner alike.

02 · The Challenge

The setup stopped fitting the business.

On Elavon, the business wanted dependable reliability and lower costs. A card machine that falters during a busy service slows table turnover, and keeping costs down protects margins. Smooth, good-value payments at peak times were the priority.

What mattered most. Lower costs and reliable connectivity, backed by local support that is easy to reach around the clock.

03 · The Switch

Switching with NEOM, start to finish.

NEOM moved them to Rapyd with reliable payments that hold up through service and lower fees on every bill. That keeps the restaurant moving while trimming costs. The switch also reduced their card processing costs by around 35%, with local 24/7 support whenever it’s needed.

The Outcome

Card fees cut by 35%, roughly a third.

A setup matched to how the business trades, with support that is easy to reach when it matters.

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