Case Study · Local Business

Level Hairdressing

How a Coventry hairdresser cut its card processing fees by around 40% after switching with NEOM, without losing the day-to-day service it relies on.

Local BusinessHairdresserCoventryFrom takepaymentsTo Shift4
40%cut in card processing fees
takepaymentsShift4the switch, handled by NEOM
£0terminal rental with NEOM
24/7UK-based support
01 · The Business

A familiar name in Coventry.

Level Hairdressing is a Coventry hair salon offering cuts, colour and styling in a friendly, professional setting. It serves a regular base of local clients who book in for everything from a trim to a full restyle. For a busy salon, reliable payments between appointments and a clear view of takings keep the day running smoothly.

Appointment-led businesses see a steady stream of customers through the day, so payments need to be quick, reliable and inexpensive on every visit.

02 · The Challenge

Where the old arrangement fell short.

On Take Payments, the salon wanted lower costs, dependable reliability and clearer reporting. A card machine that falters between appointments interrupts the flow of a busy day, and keeping overheads down matters for an independent salon. Reliable, good-value payments were the priority.

What mattered most. Lower costs, reliable connectivity and user-friendly reporting, backed by local support that is easy to reach around the clock.

03 · The Switch

Shift4, with NEOM handling the move.

NEOM moved them to Shift4 with reliable payments that work smoothly between clients, user-friendly reporting and lower fees on every transaction. That keeps the salon running smoothly while trimming costs. The switch also reduced their card processing costs by around 40%, with local 24/7 support whenever it’s needed.

The Outcome

Card fees cut by 40%, roughly a third.

A setup matched to how the business trades, with support that is easy to reach when it matters.

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