How a Northampton restaurant went from cash-led trading to a card setup that fits, with NEOM handling the comparison and the setup from day one.
Opium is a Northampton restaurant serving cocktails and pan-Asian dining in a stylish, contemporary setting. It caters to diners and groups looking for a memorable night out, with trade focused on evenings and weekends. For a new venue, getting payments set up properly and reliably from the very first service is essential.
Restaurants depend on a smooth end to the meal, so reliable payments at the table and clear reporting on each service make a real difference to staff and owner alike.
As a business new to card, Opium needed reliable payments, transparent pricing and clear reporting in place from day one, with no surprises in the fees. Starting out, it was important to have a setup that could handle a busy restaurant service straight away and give a clear view of takings. Getting it right from the outset was the priority.
What mattered most. A simple way to accept cards, transparent pricing, reliable connectivity and user-friendly reporting, backed by local support that is easy to reach around the clock.
NEOM set them up on Teya with reliable card payments built to handle a busy service, transparent pricing the team can understand, and user-friendly reporting from the first night. That gives a brand-new venue a dependable footing for taking payment and tracking revenue. They also benefit from local 24/7 support whenever they need it, with someone close by to call.
Because this was a first setup, the priority was getting it right from day one: the right machine, the right pricing, and support that is easy to reach.
First provider chosen properly, the right machine for a restaurant, and support that is easy to reach.
Problem. On Elavon, the business wanted dependable reliability and lower costs.
What we did. NEOM moved them to Rapyd with reliable payments that hold up through service and lower fees on every bill.
Problem. On Elavon, the business needed better network coverage so payments didn’t falter when the place was full, plus quicker settlement to keep…
What we did. NEOM moved them to Teya with dependable coverage that holds up through peak service, 7-day settlement for faster access to funds, and no…
Problem. On SumUp, the business wanted easier reporting, dependable reliability and faster payments.
What we did. NEOM moved them to Shift4 with reliable payments that hold up through service, faster settlement and clearer reporting.
No pressure and no jargon, just a straightforward conversation about your business and what you’d like to improve.