How a Coventry vehicle hire company cut its card processing fees by around 45% after switching with NEOM, without losing the day-to-day service it relies on.
ABC Van Hire is a Coventry vehicle hire company renting vans and vehicles to local businesses and individuals. It serves customers needing flexible cover for anything from a single-day move to a longer-term hire. In vehicle hire, taking deposits and holding funds securely against a booking is a routine but essential part of protecting the business.
Hire businesses take deposits and balances rather than simple one-off sales, so how payments are held, released and settled matters as much as the headline rate.
With Elavon, the company needed pre-authorisation so it could hold and release deposits against hires properly, rather than taking and refunding full payments. It also wanted quicker settlement and freedom from a fixed contract to keep things flexible as demand varies. Handling deposits cleanly and getting paid promptly are both central to managing a hire fleet’s cash flow.
What mattered most. 7-day settlement, no fixed contract and pre-authorisation payments, backed by local support that is easy to reach around the clock.
NEOM set them up on Teya with pre-authorisation payments, so deposits can be held and released smoothly against each booking, alongside 7-day settlement for faster access to funds. With no contract, the business stays flexible as hire demand rises and falls. The move also cut their card processing costs by around 45%, a strong saving, with local 24/7 support on hand whenever needed.
A setup matched to how the business trades, with support that is easy to reach when it matters.
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